Contact
Talk to the order team
Email us at support@otro.bd or send a message below. For an existing order, include the phone number you used at checkout so we can find it quickly.
Fastest
Order support
Include your order phone number and the product name. We reply during business hours and call back on payment or delivery questions.
Pathao / RedX
Delivery issues
If a tracking update has not moved for more than 48 hours, message us and we will chase the courier on your behalf.
7 days
Returns and exchanges
Read the returns policy first, then send photos of the item and packaging so we can approve the pickup in one reply.
OTRO INNOVATIONS LLC
Business hours: Saturday–Thursday, 10 am–8 pm (BST).