shop.otro.bd

Why people order here

Local delivery, local payments, real accountability

Nationwide

Cash on delivery

Check the parcel before you pay. COD is available everywhere Pathao and RedX deliver across Bangladesh.
7 days

Easy returns

Unused items with tags can be returned or exchanged within 7 days. Clear policy, no runaround.
BDT

Local payments

bKash, Nagad and SSLCommerz for card or bank payment — plus COD if you would rather pay on arrival.
Pathao / RedX

Tracked couriers

Every parcel ships with a tracking ID, sent by SMS as soon as it leaves our hands.

Delivery

How delivery works

Two zones, two couriers, one confirmation call. Here is exactly what happens after you request an order.

1–2 business days

Inside Dhaka

Delivered by Pathao. Same-day dispatch for orders confirmed before 3 pm on working days. Cash on delivery collected at your door.
3–5 business days

Outside Dhaka

Delivered by Pathao or RedX depending on coverage. We share the tracking ID by SMS so you can follow the parcel until it reaches your thana.
  1. 1

    Request your order

    Add items to the cart and submit the order request. No payment is taken on the site.

  2. 2

    We confirm by phone

    Our team calls to confirm stock, the delivery charge for your zone and your payment method.

  3. 3

    Dispatch + tracking

    Your parcel is packed, handed to Pathao or RedX, and the tracking ID reaches you by SMS.

  4. 4

    Pay on arrival

    Pay the courier in cash, or complete a bKash, Nagad or SSLCommerz payment link before dispatch.

Delivery charges are set by courier zone and parcel weight, so they are confirmed on the phone before dispatch rather than guessed online. Inside-Dhaka orders are usually the cheapest; outside-Dhaka rates depend on your district.

FAQ

Questions before you order

Do I have to pay before delivery?

No. Cash on delivery is available nationwide. If you prefer bKash, Nagad or SSLCommerz, we send a payment link only after your order request has been reviewed and confirmed by phone.

How long does delivery take?

Inside Dhaka metro, usually 1–2 business days. Outside Dhaka, 3–5 business days. Remote upazilas can take up to 7 business days depending on courier coverage. Weather and holidays can add a day or two.

Which courier delivers my parcel?

We ship with Pathao and RedX. Inside Dhaka we generally use Pathao; outside Dhaka we pick whichever of the two has the better coverage for your area. You get a tracking ID by SMS once the parcel is handed to the courier.

Can I return or exchange an item?

Yes — unused items in original packaging can be returned or exchanged within 7 days of delivery. Read the full timeline, conditions and exclusions on our Returns page before ordering.

Are prices really in BDT?

Yes. Every price on the site is in Bangladeshi Taka (BDT) and is the product price only. The delivery charge for your zone is confirmed by phone before dispatch, so there are no surprise fees on the parcel.

Do you ship outside Bangladesh?

Not yet. Shop OTRO currently delivers inside Bangladesh only. If you need cross-border sourcing, our B2B division handles bulk orders and export documentation.

Contact

Not sure which size, colour or product?

Message the order team with the product name and your city — we will confirm availability, sizing and the delivery estimate before you order.